# Organization & Communication

Functions and their interrelation within the company defined and communicated.

Top management appoints a management representative responsible for establishment and maintenance of the quality system, and for reporting to the top management on the performance of the system.

Issues regarding the quality system communicated internally though distribution of pertinent documents, meetings, training and awareness programs, and management reviews.

PROCEDURAL SYSTEM & POLICIES

Following specific responsibilities and authorities assigned:

Top Management
Formulates the quality policy
Provides resources necessary to maintain and
      improve the quality system
Conducts management reviews of the quality
      system

Technical Department
Develops design and prototype quality plans
Prepares design input specifications
Designs products and product improvement

Conducts design reviews
Verifies and tests designs
Documents design outputs
Develops process operator and set-up instructions
Controls and monitors the processes

Marketing and Sales
Conducts market research to anticipate customer
      expectations
Determines customer satisfaction
Establishes specifications for new products
Advertises and promotes company's products
Monitors the quality performance of competitors

Human Resources
Defines personnel qualification requirements
Implements measures to motivate personnel
Conducts company-wide training Quality Assurance
Establishes and maintains the quality
      management system
Audits implementation and effectiveness of the
      quality system
Identifies opportunities for improvement of the
      quality system
Coordinates collection of quality performance data

Accounts & Administration
Carries out quality surveys and audits.

Maintains and calibrates measuring and equipment
Performs inspections and testing
Handles non conforming products
Coordinates document control activities
Maintains, or coordinates the maintenance of
      quality records

Customer Service
Provides customer liaison and service
Provides product information
Handles customer feedback and complaints